Shipping Information
We ship worldwide from Japan. All orders are carefully packed to ensure your tea arrives in perfect condition.
Processing Time
Orders are processed and dispatched within 3–5 business days of payment confirmation.
Shipping Rates & Estimated Delivery
| Region | Standard Rate | Free Shipping | Estimated Delivery |
|---|---|---|---|
| United States | $18.00 | Orders over $150 | 7–14 business days |
| Europe | $20.00 | Orders over $150 | 7–14 business days |
| Asia Pacific | $15.00 | Orders over $150 | 5–10 business days |
| Rest of World | $22.00 | Orders over $150 | 10–21 business days |
Delivery times are estimates and may vary due to customs processing, public holidays, or carrier delays.
Customs & Import Duties
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking your country’s import regulations before ordering.
Tracking
A tracking number will be provided by email once your order has been dispatched.
Returns & Refunds
Return Policy
We accept returns of unopened, unused products within 7 days of delivery. To initiate a return, please contact us at hello@hanacha.store with your order number and reason for return.
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrectly shipped items.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo of the issue. We will arrange a replacement or full refund at no cost to you.
Refunds
Approved refunds will be processed to your original payment method within 7 business days of receiving the returned item.
Non-Returnable Items
Opened tea products cannot be returned for hygiene reasons, unless the item is defective.
Questions? Contact us at hello@hanacha.store — we’re happy to help.