Contact Us
Questions about an order, our teas, or wholesale opportunities? We’d love to hear from you. We respond within 48 hours.
Wholesale Inquiries
Are you a tea shop, restaurant, hotel, or retailer interested in carrying HANA CHA? We offer wholesale pricing for orders of 10+ units per product. Select “Wholesale Inquiry” in the form above, or email us directly:
Order Support
For questions about an existing order — tracking, delivery, or returns — please include your order number in your message. We’ll get back to you within 48 hours.
Where We Are
| General | hello@hanacha.store |
|---|---|
| Wholesale | wholesale@hanacha.store |
| Based In | Tokyo, Japan & Bangkok, Thailand |
| Response Time | Within 48 hours |
Returns & Damaged Items: Please contact us within 48 hours of delivery and include a photo of the issue. We’ll make it right. → Shipping & Returns Policy